Refund policy

These are food items so we don't accept returns. But if you have any issues with your shipment please contact us at matrisseeds@gmail.com. Make sure to take pictures of any issues you may have. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
For any refunds, please allow 10 business days for credits to be deposited. Any questions, email us.